From August, BWSSB consumers can lodge their complaints on problems such as interruption in water supply, contamination, theft, overflowing manholes and leakage with the call centre. The Bangalore Water Supply and Sewerage Board (BWSSB) is setting up a 24/7 call centre at its main office in Cauvery Bhavan which is likely to commence its operation from first week of August.
The call centre will be connected with all 104 service stations located across the BWSSB’s limits. Consumers can also lodge their complaint at the nearest service station. Plans are also on cards to set up the service stations in all 198 wards of the BBMP. Besides, a six-member mobile squads will be formed for every four assembly constituencies. The squad will address major problems, Minister in-charge of Bangalore Water Supply and Sewerage Katta Subramanya Naidu added.
Naidu said the much-delayed underground drainage (UGD) project in the newly-added areas of the BBMP has commenced. Nearly 2,000 km of UGD line will be laid under the project, which is expected to be completed by 2012, he added.
The BWSSB will set up 18 treatment plants across Bangalore, including one in Yalahanka. An estimated 600 million litre of water per day will be treated in these plants and supplied for industrial and non-potable use. As many as 18,250 people have adopted rain water harvesting technique ever since it was made mandatory. “Though it has been made mandatory, we will not force the consumers to adopt it,” he stated.
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